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Merge Tags

Merge tags are an industry standard method for adding personalised text.

Merge tags can appear in a variety of formats (determined by the Email Service Provider) and are replaced with source data as the email is sent.

For example:

  • {{FirstName}} or *|FNAME|*
  • {{Company}} or *|COMPANY|*

To add personalised text:

  1. Choose the data you want to use. This can include the recipient's:
  • Name
  • Company
  • Website address
  • Town/City
  1. Use the merge tag(s) within the email
  • Define an alternate text (or nothing) for instances where you do not have the source data
  1. Preview/test the email to ensure the merge tag(s) show the expected information